Refund Policy for Storybook Illustrations Services
At [https://backgroundillustration.online], we strive to provide you with the highest quality storybook illustration services that bring your vision to life. However, we understand that circumstances may arise where you may need to request a refund. We want to ensure a transparent and fair refund process for our valued customers. Please take a moment to review our refund policy below:
Refund Eligibility:
Refunds are only applicable to our storybook illustration services.
Customized or personalized illustrations are non-refundable unless there are severe quality issues or deviations from the agreed-upon specifications.
Refunds are not applicable for any completed or delivered illustrations.
Refund Requests:
To initiate a refund request, please get in touch with our customer support team via [adee4812@gmail.com] within [3] days of receiving the illustrations.
You must explain the reasons for your refund request, along with any supporting evidence if applicable.
Assessment Process:
Once we receive your refund request, our team will carefully assess the situation and investigate the issue raised.
We may request further information or clarification to better understand your concerns.
Our assessment process typically takes [5] days, depending on the complexity of the case.
Refund Resolution:
If our investigation determines that a refund is warranted, we will proceed with the refund within [3] days of the resolution.
Refunds will be issued through the original payment method used for the purchase.
Partial Refunds:
In certain cases, we may offer partial refunds if there are minor issues with the illustrations that can be rectified or improved upon.
The amount of the partial refund will be determined based on the extent of the issues identified.
Non-Refundable Circumstances:
Refunds will not be granted for any changes in project requirements or creative direction after the illustration process has begun.
Refunds will not be provided for delays caused by the client’s failure to provide necessary information or feedback within a reasonable timeframe.
We value your satisfaction and want to ensure a positive experience with our storybook illustration services. If you have any questions or concerns regarding our refund policy, please don’t hesitate to reach out to our customer support team. We are here to assist you and address any issues promptly and fairly.
Note: This refund policy is effective as of [20/06/2023]. We reserve the right to update or modify this policy at any time without prior notice.